Frequently Asked Questions:
What are the minimum computer systems requirements?
What adapters and wireless cards are compatible with Neighbor Networks?
What software is needed?
How do I sign up for the Neighbor Networks service?
What if I do not have a WiFi adapter or a wireless PC?
How many email accounts will I get and how do I set them up? Can I send email to anyone, or just other Neighbor Networks subscribers?
What are your current rates and plans?
What if I need an account that supports multiple users?
What is my username/password?
What if I forget my password?
How will I be billed?
Does Neighbor Networks ever advertise special promotions?
Have billing or account issues?
How does Neighbor Networks's service work?
What is a Neighbor Networks HotSpot?
Do I need a phone line & can I get busy signals?
Is my WiFi connection secure?
With Neighbor Networks can I host my own email and web servers?
How do I log in?
How do I log out?
What is an access point?
What is download?
What is downstream?
What is Ethernet?
What is a firewall?
What are Peer-to-Peer File-Sharing Utilities?
What is spyware?
What is upload?
What is upstream?
What is a virus or worm?
What is VPN? When will you have it? Do I need it?
What is WPA?
What is WECA?
What is WEP?
What is Wireless Internet Access?
What WiFi standard does Neighbor Networks use?
What adapters and wireless cards are compatible with Neighbor Networks' network?
If you are located in an apartment / condominium property served by Neighbor Networks, just power up and set your WiFi adapter or embedded card as follows:
Having trouble? Contact customer support at 866-829-8658
With Neighbor Networks you can receive and send email to anyone, anywhere! You receive one free email address per subscriber/account. Additional email addresses are available for a nominal fee.
To see the current rates or promotions check your local splash page or www.NeighborNetworks.com.
If you have a weekly plan or greater you can request a second user free. Once you have signed up for an account call support at 866.829.8658 to add your second free user.
You can create your username and password during the sign up process from the splash page. It must be at least 6 characters and no more than 12 characters in length. It can be a combination of both numbers and letters for security purposes.
Contact Customer Support at 866.828.8658
You will automatically be billed on your credit card according the plan that you have selected
Yes, we do. Please check our website at www.NeighborNetworks.com to see what special promotions that we maybe offering at this time.
Contact us online at www.NeighborNetworks.com or your splash page by clicking the support button and submitting the form. You can also contact Customer Support at 866.829.8658
Neighbor Networks installs access points throughout each apartment or HotSpot location, which transmits a radio signal to a user's WiFi 802.11b wireless network card to your computer. With a properly installed wireless network card, you can launch your browser from within an Neighbor Networks HotSpot location and receive a login page to enter your username and password. Once your account information is verified, you will be able to connect to the Internet. With full connectivity to the Internet, you can access any Internet resources, as well as any e-mail accounts, websites and other personal preferences.
What is an Neighbor Networks HotSpot?
Neighbor Networks HotSpot high-speed wireless Internet access is available in convenient public locations such as cafes, restaurants and your favorite places to study throughout your local community and neighborhood. Using either a laptop or handheld that is WiFi 802.11b wirelessly-enabled, you can access the Internet.
A wireless connection requires no phone line making it impossible to get a busy signal. You can receive and make phone calls and talk while surfing the Internet!
Neighbor Networks Inc., provides public access to the Internet. Potentially, there can be serious security issues with any computer connected to the Internet without the appropriate security
One of the security features of the Neighbor Networks network is that we do not relay traffic between our connections. Every device connected to our network is independently isolated from other devices on the network and cannot be accessed by a neighboring device on the same network.
It is recommended that you use either a personal firewall or VPN system to protect this information. Several can be downloaded freely for your Windows PC or Macintosh at TuCows.com.
No. It is strictly prohibited in the Neighbor Networks end user licensing agreement to host any type of web or email server to the public.
If you have an account already, or you have a free trial or pre-paid coupon:
How do I log in with an Neighbor Networks Prepaid card?
This card is valid for a fixed number of online minutes.
Be sure to log out when you are done, your remaining minutes usable until card/coupon expires. Expiration date listed on the coupon.
For example: if you have 2 hour card and use 30 minutes. The remaining 90 minutes can be used during a later session.
Your computer will log out from the network:
Have technical, network access difficulties?
Contact Customer Support at info@neighbornetworks.com or online at www.NeighborNetworks.com.
An access point for wireless Ethernet is a device that communicates with wireless-enabled notebook computers and Ethernet cards to transmit network computer data via radio signals.
Download is the transfer of a file, image, etc. to an end-user computer to a server.
Data that is being received by a computer is traveling downstream.
Ethernet is the most commonly implemented LAN (Local Area Networking) technology for companies. Ethernet can transmit data through radio frequencies or Cat 5 cable at speeds up to 11 Mbps for wireless and up to 100 Mbps for wired.
A firewall is a method of intercepting data packets that pass through an interface, such as modem or network card, and matching each packet with a rule that tells the computer to accept, deny, or log that packet of data. A firewall allows greater security from outside intruders and can limit the types of connections that are permitted.
Peer-to-Peer File-Sharing utilities automatically turn your computer into a server, sharing everything you download with the outside world. Unless you are very careful, many file-sharing programs will share your files including copyrighted music, without your knowledge. This means you may be breaking the law without even knowing it! KaZaA and Gnutella are examples of file sharing programs the RIAA (Recording Industry Association of America) focuses on.
As an Internet user, please be aware that the music and movie industries believe that if you upload or download music or movies from the Internet without paying for it, you are violating their copyright. Federal copyright statutes provide monetary penalties for the unauthorized reproduction or distribution of copyrighted sound or video recordings.
The copyright holders use computer programs to help them identify the IP addresses (computer numbers) of Internet users who are exchanging music or movies. The copyright holder can then subpoena the user's ISP (e.g. Neighbor Networks) to request the name and address of the customer who was using that IP address at that time. Then the copyright holder may initiate legal action against the customer. The copyright holders are pursuing Internet users under the Digital Millennium Copyright Act of 1998 (DMCA).
You can review a U.S. Copyright Office summary of the law at this web site: http://www.loc.gov/copyright/legislation/dmca.pdf.
Spyware is a term that refers to other software that is installed in conjunction with a program, with or without the user's knowledge, and which performs activities on the users' machine without their express permission. Spyware may be used to serve advertising, to modify Internet browser settings, or to report your computer habits to another person or company. Spyware known as "Trojans" may use your computer to perform information processing for third parties. As you can imagine, Spyware can seriously slow down your computer. Turning off this server capability requires the use of certain scanning tools.
Upload is to transfer a file or image to a server through a network.
Upstream is data that is being sent to another computer.
A virus is code that attaches themselves to other code or data to propagate. A worm is self-contained and can spread without attaching or riding on something else and without human intervention (such as opening an email).
Some viruses or worms cause your computer to upload huge amounts of data as it attempts to infect other computers. For the safety of our local network we block such traffic.
To eliminate the possibility of a virus or worm, please scan your computer for viruses and apply the latest updates. You can perform a FREE virus scan of your computer by using the following link: http://housecall.trendmicro.com/housecall/start_corp.asp
A VPN is a virtual private network, it is used by corporate business travelers for connecting securely back to the headquarters when traveling. Very few non-corporate users use a VPN.
WPA stands for WiFi Protect Access. It is an improvement over WEP technology in that it provides better data encryption and user authentication. WPA works with WiFi products that are WEP enabled.
WECA stands for Wireless Ethernet Compatibility Alliance. WECA promotes international adoption of the WiFi IEEE 802.11b standard for interoperability in wireless local area networking for enterprises, small businesses, and homes.
WEP is short for Wired Equivalent Privacy. It is a security protocol for wireless local area networks. WEP attempts to provide security by encrypting data over radio waves so that it is protected as it is transmitted from one end point to another. It has been found that WEP is not as secure as once believed.
Wireless Internet access is one form of Broadband, high speed, Internet access that utilizes radio frequencies instead of phone or cable lines. Therefore, you have greater flexibility to move to various locations, still maintaining your Internet access.
We select the best technology available for our subscribers. Here at Neighbor Networks we use at least WiFi certified IEEE 802.11b/g electronics and radios which the Institute of Electrical and Electronic Engineers considers the wireless standard for wireless networks.
